associate voice (1 Year-5 Years)

Written by : Cvent India Pvt Ltd on 20-05-2019
Posted in :

  • IT-Software / Software Services

View all jobs posted by : Puneet Bhatia
Job Code : 1276
Location : Delhi

JOB DESCRIPTION: Cvent is expanding its Client services domain. contact undersigned if you look for career advancement. Candidates with experience (1- 5 years) in hospitality industry preferred Contact person : Puneet Bhatia Contact number : 9560575626 Email your CV at P.Bhatia@cvent.com We have multiple Associate Product Consultant positions for graduates with 1-6 years of work experience in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them. Support clients over the phone by answering their product questions and offering technical assistance Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent's marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in Cvent's event management software Communicate with the client and review the initial implementation with them and make the required changes Provide suggestions to the client to improve the overall result of the implementation and help the client meet their goals Document all communication with the client in Cvent's CRM software WORK TIMING: 6:30 pm to 3:30 am (night shifts, 2 Consecutive Off Both side cabs+ Free Meals Salary: INR 4,00,000 - 7,00,000 P.A. Pick and Drop, Meals, Medical Insurance , Life Insurance , Accidental Insurance etc. Industry:IT-Software, Software Services Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Employment Type: Permanent Job, Full Time Keyskills client servicing technical support tech support us client support international client support customer care cce ccp customer service master ccp fraud dispute us international process advisor Reservation Travel ticketing Hotel Management Desired Candidate Profile Excellent communication skills (verbal and written) Undergraduate/Bachelors degree with strong academic credentials. Candidates who have prior experience of having travelled, studied or worked abroad, can apply Strong business acumen, ethics and high integrity High comfort level in using online software products Must be articulate, organized, detail-oriented and have the ability to multi-task Quick learner, with a positive attitude and ability to work well within a team Education- UG: Any Graduate - Any Specialization PG:Post Graduation Not Required Company Profile: Cvent India Pvt. Ltd. Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products include software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 1,850+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Los Angeles, California. Internationally we have offices in New Delhi, India, and London, England. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA.

Salary

INR 400000 to 700000 P.A.


Desired Candidate Profile

Education :

  • Any Graduation

Experience : 1 Year-5 Years


About Company


Job Location

gurugram Delhi , Delhi


Company Name

Cvent India Pvt Ltd
19th Floor Building No.14C, DLF Cyber City, DLF Phase 2, Gurugram, Haryana 122002
gurugram
Delhi , Delhi , 122002


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