associate voice (1 Year-5 Years)
Written by : Cvent India Pvt Ltd on 20-05-2019
Posted in :
View all jobs posted by : Puneet Bhatia
Job Code :
- IT-Software / Software Services
Cvent is expanding its Client services domain. contact undersigned if you look for career advancement.
Candidates with experience (1- 5 years) in hospitality industry preferred
Contact person : Puneet Bhatia
Contact number : 9560575626
Email your CV at P.Bhatia@cvent.com
We have multiple Associate Product Consultant positions for graduates with 1-6 years of work experience in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.
Support clients over the phone by answering their product questions and offering technical assistance
Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent's marketing engine
Gather client requirements for future releases of the product
Create and maintain all product documentation
Implement and manage the online portion of client events as and when needed
Gather client requirements and implement them in Cvent's event management software
Communicate with the client and review the initial implementation with them and make the required changes
Provide suggestions to the client to improve the overall result of the implementation and help the client meet their goals
Document all communication with the client in Cvent's CRM software
WORK TIMING: 6:30 pm to 3:30 am (night shifts, 2 Consecutive Off
Both side cabs+ Free Meals
Salary: INR 4,00,000 - 7,00,000 P.A. Pick and Drop, Meals, Medical Insurance , Life Insurance , Accidental Insurance etc.
Industry:IT-Software, Software Services
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
client servicing technical support tech support us client support international client support customer care cce ccp customer service master ccp fraud dispute us international process advisor Reservation Travel ticketing Hotel Management
Desired Candidate Profile
Excellent communication skills (verbal and written)
Undergraduate/Bachelors degree with strong academic credentials.
Candidates who have prior experience of having travelled, studied or worked abroad, can apply
Strong business acumen, ethics and high integrity
High comfort level in using online software products
Must be articulate, organized, detail-oriented and have the ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team
UG: Any Graduate - Any Specialization
PG:Post Graduation Not Required
Cvent India Pvt. Ltd.
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products include software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 1,850+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Los Angeles, California. Internationally we have offices in New Delhi, India, and London, England. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company's DNA.
INR 400000 to 700000 P.A.
Desired Candidate Profile
Experience : 1 Year-5 Years
gurugram Delhi , Delhi
Cvent India Pvt Ltd
19th Floor Building No.14C, DLF Cyber City, DLF Phase 2, Gurugram, Haryana 122002
Delhi , Delhi , 122002