Customer Support Associate (-1 Year)
Written by : Intarvo on 29-04-2019
Posted in :
View all jobs posted by : Intarvo
Job Code :
- IT-Hardware & Networking
Role: Customer Support Associate
Job Type: Full Time (Rotational Shifts)
Scope and Purpose
The job of a Customer Support Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns within the defined scope of support. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
-Resolve issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
-To consult the supervisor in regards to any escalations.
-Attend all briefing and de-briefing sessions.
-Continuous upgrade on Clients processes and policies
-Contribute to team effort by accomplishing related results as needed
-To complete and deliver any delegation that has been given from superiors.
Skills and Knowledge Required
-12th Pass / Under Graduate/ Graduate with good command over verbal English and Hindi
-Excellent Communication Skills with 0 – 1 year of experience in an in-bound call center.
-Good command over verbal English and Hindi
-Flexible to work for extra hours if there is a process requirement
-Good Team Player and eager to learn and grow
Remuneration : 12,000 k in hand + incentive
INR 0 to 0 P.A.
Desired Candidate Profile
- 12th Pass
- Under Graduate
- Any Graduation
Experience : -1 Year
Regency Building , C - 69 , Sector - 58, Noida - 201307
Noida - 201307 Noida , Uttar Pradesh
Regency Building , C - 69 , Sector - 58,
Noida - 201307
Noida , Uttar Pradesh , 110003