GREENLIGHT EXPERT (Operations Executive (-2 Years)
Written by : Kelly Services on 25-04-2019
View all jobs posted by : Kelly Services
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Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer
service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first
time, build engagement with the platform over time, and provide a home base for the driver community.
We are looking to build a team of rock stars to provide quality support in our Greenlight locations in Uttar
Pradesh. We need people with strong communication and problem-solving skills, who don’t shy away from
You’ll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt in
an ever-growing business. Working with Uber is a great opportunity to work with a top-notch Operations
team and deep-dive into Uber’s day-to-day operations. You will work as a consultant for Uber on a contract
basis with the potential for an extension based on your performance.
WHAT YOU’LL DO
?Deliver 5-star, in-person support experience to our partners
?Walk drivers through on boarding and all of the tools to be successful
?Help brand the Uber name and get driver partners excited
?Stay on the top of Uber policies and procedures
?Work with the Driver Operations team to make our processes even better
?Strong communications skills. (English, Hindi)
?Empathetic: Empathy towards driver partners and a willingness to help them.
?A problem solver. You’re ready to tackle complex customer problems without hesitation.
?A mentor. You're able to guide and coach your team to improve performance effectively.
?Independent. You’re ready to manage a GL while balancing multiple priorities.
?Analytical. You use metrics and data to guide and drive your decisions.
?Opportunity to help shape the future of Greenlight Centres at Uber
?Sharp, motivated co-workers in a fun office environment
?The rare opportunity to change the world such that everyone around you is using the product you
built. We’re not just another social web app, we’re moving real people and assets and reinventing
transportation and logistics globally.
?Free snacks & beverages
Cost-to-company will be between 14.6K - 18.6k per month i.e. Net-Take-Home will be 10K - 17K per month.
Over and above CTC, monthly performance variable up to 4k will be provided on the basis of performance.
INR 100000 to 200000 P.A.
Desired Candidate Profile
Experience : -2 Years
South Delhi , Delhi
JAWAHAR LAL NEHRU STADIUM GATE NO.19
South Delhi , Delhi , 110001