Essential Functions • Defining , building and executing the delivery process from delivery station to customer address • Ensure enough bandwidth in station delivery team to ensure peak time delivery management • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. • Analysis of the data reports to identify performance bottlenecks and improve performance • Implement the formal process control and process improvement mechanisms Essential Skills • Strong leadership capabilities and people management skills • Ability to work under pressure situations • Ability to work in ambiguous situations • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. • Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications • Graduation/MBA desirable. • People management experience. Experience in handling team is highly desirable. • Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away) • Knowledge of city topography and road network is an added advantage, • Must have Bike and valid license