DELIVERY CENTER -Supervisor (1 Year-3 Years)
Written by : IKYA Global on 25-04-2019
View all jobs posted by : IKYA Global
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• Defining , building and executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in station delivery team to ensure peak time delivery management
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance
• Implement the formal process control and process improvement mechanisms
• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
• Graduation/MBA desirable.
• People management experience. Experience in handling team is highly desirable.
• Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
• Knowledge of city topography and road network is an added advantage,
• Must have Bike and valid license
INR 100000 to 300000 P.A.
Desired Candidate Profile
Experience : 1 Year-3 Years
Delhi Central Delhi , Delhi
Central Delhi , Delhi , 110003