DELIVERY CENTER -Supervisor (1 Year-3 Years)

Written by : IKYA Global on 25-04-2019
Posted in :

  • Service

View all jobs posted by : IKYA Global
Job Code : 1138
Location : Delhi

Essential Functions • Defining , building and executing the delivery process from delivery station to customer address • Ensure enough bandwidth in station delivery team to ensure peak time delivery management • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. • Analysis of the data reports to identify performance bottlenecks and improve performance • Implement the formal process control and process improvement mechanisms Essential Skills • Strong leadership capabilities and people management skills • Ability to work under pressure situations • Ability to work in ambiguous situations • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. • Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications • Graduation/MBA desirable. • People management experience. Experience in handling team is highly desirable. • Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away) • Knowledge of city topography and road network is an added advantage, • Must have Bike and valid license

Salary

INR 100000 to 300000 P.A.


Desired Candidate Profile

Education :

  • Any Graduation
  • MBA/PGDM

Experience : 1 Year-3 Years


About Company


Job Location

Delhi Central Delhi , Delhi


Company Name

IKYA Global
Delhi
Delhi
Central Delhi , Delhi , 110003


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