Customer Relationship Officer; Business - Retail (1 Year-2 Years)
Written by : IKYA Global on 25-04-2019
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Job Title: Customer Relationship Officer; Business - Retail
Reporting to –Store Manager
Purpose of the Job
This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:
• To create excellence in every customer moment& win them over as “friends for life”.
• Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
• Deliver defect free resolutions with speed and honestyAND explore life enriching experiences to GROW products and services for our friends and their families
Deliverables (key responsibilities)
• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Generate Sales leads
• Responsible for driving sales for various Plans, Plan upgrades & Products including my APP, TV etc. for new & existing customers.
• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.
• Ensure compliance with policies and procedures& expected code of conduct.
• Ensure completion of store operational requirements
Demonstrate (Key competencies)
- Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.
- Should be able to manage sales, service & operations at the same time.
- Ability to connect, provide innovative solutions, and create an environment where all can succeed.
- Must be digital savvy, comfortable in handling customer journey on digital stores.
Educational Level Must have: Graduation is a must
Working Experience Must have:
Minimum 1-2 years of Retail experience
INR 100000 to 200000 P.A.
Desired Candidate Profile
Experience : 1 Year-2 Years
Delhi Central Delhi , Delhi
Central Delhi , Delhi , 110003