Customer Relationship Officer; Business - Retail (1 Year-2 Years)

Written by : IKYA Global on 25-04-2019
Posted in :

  • Telecom / ISP

View all jobs posted by : IKYA Global
Job Code : 1137
Location : Delhi

Job Title: Customer Relationship Officer; Business - Retail Reporting to –Store Manager Purpose of the Job This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists: • To create excellence in every customer moment& win them over as “friends for life”. • Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes. • Deliver defect free resolutions with speed and honestyAND explore life enriching experiences to GROW products and services for our friends and their families Deliverables (key responsibilities) Customer Service • Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution Generate Sales leads • Responsible for driving sales for various Plans, Plan upgrades & Products including my APP, TV etc. for new & existing customers. • Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly. Compliance • Ensure compliance with policies and procedures& expected code of conduct. • Ensure completion of store operational requirements Demonstrate (Key competencies) - Persuasive Communication Skills - Service & Sales orientation - Digital Savvy - Analytical Thinking - Empathy Skills Required - Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers. - Should be able to manage sales, service & operations at the same time. - Ability to connect, provide innovative solutions, and create an environment where all can succeed. - Must be digital savvy, comfortable in handling customer journey on digital stores. Educational Level Must have: Graduation is a must MBA (Preferred) Working Experience Must have: Minimum 1-2 years of Retail experience

Salary

INR 100000 to 200000 P.A.


Desired Candidate Profile

Education :

  • Any Graduation
  • MBA/PGDM

Experience : 1 Year-2 Years


About Company


Job Location

Delhi Central Delhi , Delhi


Company Name

IKYA Global
Delhi
Delhi
Central Delhi , Delhi , 110003


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