Team Leader (TL) (3 Years-5 Years)

Written by : IKYA Global on 25-04-2019
Posted in :

  • BPO / ITES

View all jobs posted by : IKYA Global
Job Code : 1136
Location : Delhi

Job Responsibilities: • Manage team of 20-25 tele callers for outbound sales process • To Supervise day to day operations of the team e.g. capacity planning, log-in management, dialer and calling strategy, TOS management, team briefings etc… • Responsible to deliver assigned business targets. • To ensure that daily productivity benchmarks for all team members on leads, calls and dialer parameters are met • Performance review and feedback session with tele callers on regular basis. To identify training needs and arrange training session for them • To ensure 100% adherence of Sales and company compliance policy by self and team • Drive improvements in business processes and share feedback/suggestion with management • To make report to update management on assigned business deliverables. Should have proficiency in Microsoft office tools Experience: • 3-5 years of outbound calling/telemarketing experience • Excellent communication skills • Ability to work in pressure situation • BFSI domain experience preferable • Proficiency in Microsoft office

Salary

INR 200000 to 400000 P.A.


Desired Candidate Profile

Education :

  • Any Graduation

Experience : 3 Years-5 Years


About Company


Job Location

Delhi Central Delhi , Delhi


Company Name

IKYA Global
Delhi
Delhi
Central Delhi , Delhi , 110003


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